Update on Shipment Impact due to Covid-19

Hi Everyone.

Here are some updates on Covid-19 impact.

We are still running the business as usual, taking all orders and having those handmade cards shipped out. Due to the Covid-19 situation, we will visit only the postal service office once per week to ship the order. We will still try our best to keep within the 10 working days timeline to have those cards done and shipped out, but if there is any slight delay of the proceeding time, we seek you kind understanding on that.

COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to all international destinations. Please note that shipments to and from overseas will result in substantial delay.

Normal oversea shipment will take 3 to 4 weeks to be delivered, but during the Covid-19 period, we were advise by our postage services that its might take up to 7 to 8 weeks instead. You will still be able to track your shipment by visiting https://www.singpost.com/ ,and use the tracking number provided after we shipped your order to locate your shipment. 

To find out the list of affected counties and more details about them, you can also visit https://www.singpost.com/covid-19-updates/international-post-parcel-services-updates .

Do feel free to email us @ magiccustomized@gmail.com if you still do not receive your shipment after 8 weeks from day of shipment(not the day when order was placed). Anytime time frame before that, we seek your trust that we and the postage service provider are doing our best to get your cards to you earliest possible. Do avoid sending email to us to check on the shipment before 8 weeks.

We will always we work round the clock and do our very best to get your cards to you as early as possible during this period, and we seek all your understanding on any delay beyond our control as well.

Everyone stay safe and strong during this troubled period of time, and thanks for all your support and liking of our cards.


Thanks and Regard,